Cancellation Policy

If for any reason, you wish to cancel your order, you may do so by calling our TOLL FREE NUMBER at 888.665.9623 and obtain a cancellation number. Canceled orders will not be accepted without a cancellation number. Please note, that the request for cancellation will not be processed or accepted via email.

If the order has not been shipped yet, Cal-Wood Flooring Supply will cancel your order at no extra charge.

If the order has been shipped, a 25% re-stocking fee will apply. You also will be responsible for arranging the return of the shipment and for any return fees that may occur. Returned orders must be returned in the same condition it was received.

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Return Policy

We value your business and are here to provide you with the best customer service. We have a 15 (Fifteen) days return policy. Our return policy allows you to return certain items. Below is the guideline for returns and a list of items that CANNOT BE RETURNED.

NO RETURNS ON trims, moldings, glue, adhesives, underlayments, cleaners and accessories.

NO RETURNS ON wood samples.

NO RETURNS ON discontinued products, monthly specials or any other promotional items that are marked as non-refundable.

ALL RETURNED PRODUCTS MUST BE in the original packaging and unopened; exception may apply, see damaged materials for more details.

Leftover or excess materials CANNOT BE RETURNED.

Open boxes CANNOT BE RETURNED.

ALL MATERIALS RETURNED will be charged a 25% re-stocking fee and any cost incurred by Cal-Wood Flooring Supply for shipping the order to you.

You will be responsible for arranging return shipping and any return fees that may occur.

You have to obtain a cancellation number by calling our TOLL FREE NUMBER: 888.6659623
Any returns without the cancellation number will be refused.

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Replacements and Damages:

Please be aware that at the time of receiving your order you or any person signing for you must check for damages or missing items. Check your shipment for anything suspicious, such as rounded corners, dents or gouges. If no damages are noted on the receipt, Cal-Wood flooring Supply cannot be held responsible for any damages or shortages that occur.

In cases where there is no obvious damages on the outside of the packaging. If you accept the shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages hidden from view, you must contact the delivering company within 48 hours of delivery to report it. Cal-Wood Flooring Supply will not file any claims on your behalf after 7 days.

Once the product is installed no claims of damages can be filed. Installation of the product is considered acceptance of product.

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We can be reached TOLL FREE at 888.665.9623 or E-Mail Us.